Refund Policy

1. Who handles payments

Purchases are processed by Polar Software, Inc. as merchant of record. Approved refunds are issued by Polar to the original payment method; how long the money takes to arrive depends on your bank.

2. Cancelling a subscription

You can cancel at any time from your account. You won't be charged again, and you keep your plan and its credits until the end of the period you have already paid for. Cancelling on its own does not refund the current period.

3. Refund of the current period

If the current period is refunded, paid access ends immediately: the subscription is ended and your account returns to the Free plan with Free-plan credits.

A refund of an earlier period does not end a subscription you are still paying for.

4. Credit packs

Credit packs are delivered to your account as soon as payment is complete, and they don't expire. Once delivered they are not refundable, unless the law requires it or the credits could not be used because of a fault on our side.

5. Right of withdrawal

If you are a consumer in the EU, the UK or Turkey, you have a right of withdrawal for distance purchases. For digital services and content that start immediately, the law lets that right end once performance has begun:

• Credit packs: by completing the purchase you ask for the credits to be delivered immediately and acknowledge that you lose the right of withdrawal once they are delivered.
• Subscriptions: you can withdraw within 14 days of your first payment. Because the service starts immediately at your request, we may deduct an amount in proportion to what you have already used — including credits you have spent — and refund the rest.

In Turkey, services performed instantly in electronic form and intangible goods delivered instantly are excluded from the right of withdrawal under the Distance Contracts Regulation; we still apply the subscription rule above.

6. Unfinished and failed rounds

If you leave a round before answering every question, its credits are returned to your balance. Once every question has been answered, the round counts as used.

If the evaluation fails because of a problem on our side, you can run it again without paying again. If it still can't be completed, write to us and we will return the credits.

7. Other cases

Polar may, at its own discretion, refund a payment within 60 days to prevent a payment dispute. In exceptional cases we may also agree to a partial refund; we will tell you how it affects your plan and credits before it is issued. The rules about access in section 3 apply to any refund.

8. How to ask for a refund

Write to help@intellege.app from the email address on your account and tell us what you bought and what went wrong. We aim to reply within 5 business days. Please contact us before opening a dispute with your bank — it is usually faster for you.